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Terms and Conditions
TERMS AND CONDITIONS FOR USE OF THE GO LIVE IT WEBSITE
In these Terms and Conditions we refer to goliveit.net
ACCEPTANCE OF TERMS
By accessing the content of www.goliveit.net ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
MODIFICATION
Go Live It Limited reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Go Live It Limited have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
LIMITATION OF LIABILITY
Go Live It Limited will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Go Live It Limited, its employees or agents.
COPYRIGHT
All intellectual property of Go Live It Limited such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Go Live It Limited. By using the Website you agree to respect the intellectual property rights of Go Live It Limited and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
DISCLAIMERS
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.goliveit.net website and cannot provide any representation that using the Website will be error free.
THIRD PARTIES
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
SEVERANCE
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
THE COURIER SERVICE
1. DEFINITIONS AND INTERPRETATION
1.1. The following shall have the following meanings for the purposes of these terms and conditions (“Conditions”)
1.1.1. ‘the Customer’, ‘you’, ‘your’ means you, the Customer who appoints the Provider to perform the Services.
1.1.2. ‘The Provider’, ‘our’, ‘we’, ‘us’ means Go Live It Limited whose registered office is at Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB
1.1.3. ‘Services’ means the courier services provided by the Provider to the Customer and detailed more accurately on the Provider’s Website.
1.1.4. ‘Application(s)’ means the request or form submitted by the Customer requesting the Provider to provide the Services and containing all the Customer’s requirements and details.
1.1.5. ‘Arrival Date’ means the date the Customer is due to arrive at their Destination Address.
1.1.6. ‘Consignment’ means the Customer’s boxes of belongings that they have requested the Provider to deliver to their chosen Destination Address. Boxes are to have a maximum volumetric weight and actual weight of 25kg when full. The Provider will not provide boxes to the Customer.
1.1.7. ‘Destination Address’ means the address the Customer states in the Application that the Consignment is to be delivered to.
1.1.8. ‘Prohibited Items’ means the items referred to at clause 4.2 which are strictly prohibited from shipment and must not be sent through the Provider’s Services under any circumstances. If the Customer sends any of these items it may result in prosecution, heavy fines and imprisonment.
1.1.9.‘Restricted Items’ means the items referred to at clause 4.3 which can be sent through the Provider’s Service but are sent strictly at the Customer’s own risk.
1.1.10. ‘Website’ means goliveit.net
2. PROVISION OF SERVICES
2.1. These Conditions shall apply to all Applications and contracts for the Services the Provider provides to the Customer. All Applications submitted shall be deemed to be an offer by the Customer to purchase the Services in accordance with these Conditions.
2.2. The Services are available only to Customers in the United Kingdom (excluding Northern Ireland).
2.3. The acceptance of Applications shall be at the entire discretion of the Provider. Acceptance occurs when the Provider receives upfront payment for the Services at which point the contract with the Provider is made. Up until this point the Provider may decline to provide the Customer with the Services without giving any reason.
2.4. The Customer is responsible for the information submitted to the Provider in the Application. The Provider will not be held responsible for wrong information that is entered by the Customer and any delay this may cause. No refunds will be given in this instance.
2.5. The Customer agrees that, in the event of conflict, written information about the Services provided by the Provider shall prevail over any oral statements made by the Provider or by the Provider’s employees or agents (although the Provider shall be responsible for any fraudulent misstatements). The Provider shall use all reasonable efforts to ensure that its written information about the Services is accurate.
2.6. The Customer is deemed to have accepted these Conditions upon submitting their Application.
3. COLLECTION AND DELIVERY
3.1. The Provider will arrange collection and delivery of the Consignment either directly or through a third party service with a reputable carrier.
3.2. Where a third party carrier is used their terms and conditions of business will apply.
3.3. The Customer may be asked to transport the Consignment to a centralised pick up point in their area. Failure to comply may result in the Provider withdrawing the Service.
3.4. The Customer will be given a specific date on which the Consignment will be collected within 5 working days of the original order. The time of collection is not guaranteed.
3.5. In the rare event that the Provider or an instructed third party courier cannot make the collection the Provider will rearrange collection within 24 hours, unless a Force Majeur Event has arisen as detailed in clause 13.
3.6. The Customer should ensure they obtain a receipt on collection of their Consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the Consignment.
3.7. Subject to express instructions given by the Customer and accepted by an authorised officer of the Provider, the Provider reserves to itself absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of goods. If in the opinion of the Provider it is at any stage necessary or desirable in the Customer’s interests to depart from those instructions given, the Provider shall be at liberty to do so.
3.8. The Provider will deliver the Consignment within 1 week of the Arrival Date. If the Provider fails to do so the Customer will be entitled to a refund of 25% of the price paid for the Services.
3.9. If a faster delivery is required the Customer must request this at the time of ordering and an additional charge may be applied.
3.10. The Consignment must be signed for on delivery to acknowledge safe receipt.
4. PROHIBITED AND RESTRICTED ITEMS
4.1. The Customer should check that the Provider can carry the contents of the Consignment before submitting their Application.
4.2. Prohibited Items cannot be sent through the Provider’s Service. Prohibited Items include the following:
4.2.1. Dangerous goods - eg explosives / fireworks / radioactive materials / deactivated or replica weapons and munitions / firearms / swords / knives / weapons
4.2.2. Engines / generators / gearboxes or any part containing or having contained oil/petrol unless flushed through
4.2.3. Fire extinguishers
4.2.4. Hazardous materials eg aerosols / paint / adhesives / chemicals / flammable resins, solvents, liquids / compressed air / items containing any gases
4.2.5. Household goods containing flammable or corrosive liquids, such as oven or drain cleaners
4.2.6. Liquids / adhesives / paint
4.2.7. Live animals
4.2.8. Magnets or items containing ferro-magnetic material
4.2.9. Mobile phone with sim card
4.2.10. Money, keys, negotiable items / payment cards
4.2.11. Pornographic materials
4.2.12. Tobacco and tobacco products / drugs of any kind / medicines
4.2.13. Wet or lithium batteries (not including dry cell)
4.3. Restricted Items can be sent through the Provider’s Service but are sent at the Customer’s own risk. Restricted Items include the following:
4.3.1. Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
4.3.2. Furniture (unless flatpacked)
4.3.3. Glass / ceramic / plaster / marble / china / stone / resin - (or any item containing these matierals)
4.3.4. Jewellery over £250.00
4.3.5. Laptops / monitors / computers
4.3.6. Passports / birth certificates
4.3.7. Perishable goods
4.3.8. Personal effects
4.3.9. Plants / seeds / flowers
4.3.10. Televisions / plasma & TFT screens, monitors
4.3.11. White goods (fridges, ovens, microwaves etc.)
4.4. If Prohibited Items are sent by the Customer, the Provider may deal with such items as it reasonably sees fit and if they have caused injury or damage the Customer may be liable to prosecution.
4.5. No claim for loss or damage can be made on a Prohibited or Restricted Item.
4.6. Please note that any type of hazardous or dangerous goods are strictly prohibited from our Services. Failure to declare such goods can lead to prosecution where unlimited fines and imprisonment is possible.
4.7. The Customer shall not send arms or their component parts classified as munitions of war, ammunition of any kind, nor firearms prohibited under the Firearms Act 1968-1997 via the Provider’s Services.
4.8. The Customer shall be responsible to the Provider or any third party carrier for all loss, damage or injury arising out of the carriage of Prohibited or Restricted Items whether declared as such or not and goods not properly packed and duly labelled to the extent that such loss, damage or injury is caused by the dangerous nature of those goods.
4.9. The Provider may add or delete items from the list of Prohibited and Restricted Items without notice, but will endeavour to make the details of any such additions or deletions available on its Website.
5. CUSTOMS CLEARANCE
The Provider has no control over any customs queries or charges that may arise. The Provider reserves the right to pass these charges directly onto the Customer. If the Customer does not wish to pay the charges and the Consignment is returned, all return charges will also be passed on to the Customer.
6. VARIATION AND AMENDMENTS
6.1. If the Customer wishes to vary any details of the Application or has a change in requirements they must notify the Provider in writing as soon as possible.
6.2. If, due to circumstances beyond the Provider’s control, it has to make any change in the arrangements relating to the provision of the Services it shall notify the Customer forthwith. The Provider shall endeavour to keep such changes to a minimum and shall seek to offer the Customer arrangements as close to the original as is reasonably possible in the circumstances.
7. CHARGES AND PAYMENT
7.1. Prices for the Services will be as quoted on the Provider’s Website at the time of ordering.
7.2. The Customer agrees to pay the total amount due for the Services before the Consignment is collected.
7.3. The Provider reserves the right to increase its charges at any time without notice.
7.4. All sums payable under this agreement unless otherwise stated are inclusive of VAT and other duties and taxes.
7.5. Payment can be made by cheque, BACS or secure e-payment via the Provider’s Website.
7.6. The Customer shall pay all money due to the Provider without any discount, deduction, set-off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.
7.7. Payment by the Customer on time under the Contract is an essential condition of the Contract. Payment shall not be deemed to be made until the Provider has received either cash or cleared funds in respect of the full amount outstanding.
8. CANCELLATION AND REFUNDS
8.1. If the Customer cancels the Services more than three days before the Consignment is due to be collected the Provider will issue the Customer with a full refund of the price paid for the Services within 3 working days.
8.2. In the unlikely event that the Provider has to cancel the Services a full refund will be issued to the Customer within 3 working days.
9. DAMAGED OR LOST GOODS AND COMPLAINTS
9.1. In the rare event of damage to your Consignment all packaging must be kept for inspection by the Provider. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved, repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied.
9.2. A lost claim can only be processed once the Provider or its instructed third party carrier has made extensive searches and deems the goods as lost.
9.3. Any claim must be brought to the Provider within ten days of receipt in the case of delay or damage, and within twenty eight days of receipt in the case of loss.
9.4. Any complaint about the performance of this contract must be made in writing to Go Live It Limited, Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB and the
Provider will take all necessary action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take any necessary remedial action.
10. CUSTOMER’S WARRANTIES
10.1. The Customer expressly warrants that:
10.1.1. They are the owner of any goods to which the transaction relates; and
10.1.2. They accept these Conditions and have specifically read clause 4 dealing with Prohibited and Restricted Items and are fully responsible for the contents of the Consignment; and
10.1.3. All goods entrusted to the Provider for carriage have been properly and sufficiently packed and labeled.
11. EXCLUSIONS
11.1. Your Consignment must be packed to a professional standard with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a Consignment that is not packaged to a professional standard and in line with the above will be declined.
11.2. In addition the Customer will be liable for any damages caused in transit to other shipments or property resulting from sending a Consignment that is insufficiently packaged.
11.3. Prohibited and Restricted Items and items not boxed or sufficiently packed are excluded from our Services and could be subject to delay, return or could be discarded if they are damaged to such an extent. No claim for loss or damage can be made under these circumstances.
12. LIABILITY
12.1. To the fullest extent permitted by law, the Provider excludes all liability arising out of its supply of the Services and in particular shall not be responsible for:
12.1.1. Any loss or damage, arising directly or indirectly out of or in connection with delay of the Services.
12.1.2. Any circumstances over which the Provider has not got control of the consequences and which the Provider could not avoid by exercise of reasonable care; or
12.1.3. Any indirect or unforeseeable loss suffered or incurred by the Customer or others.
12.2. The Provider shall not be liable to pay any refund or compensation in respect of a Consignment containing Restricted or Prohibited Items or otherwise despatched in contravention of Condition 4, or any other relevant provision in these Conditions.
12.3. In any event, the Provider’s liability to the Customer will not exceed the total price charged for the relevant Services.
12.4. Nothing in these Conditions shall affect the Statutory Rights of the Customer.
13. FORCE MAJEURE
13.1. Save for the Customer’s obligation of payment under clause 6, neither party shall be liable for any damage or delay due to act of God, war, civil disturbance, malicious damage, strike or other industrial actions or trade disputes (whether involving employees of either the Provider or the Client or of a third party), lockout, fire, flood, drought, power failure or breakdown in machinery, extreme weather conditions, compliance with any law or governmental order, rule, regulation, direction or other circumstance beyond the reasonable control of either party (‘Force Majeure Event’).
13.2. Each party shall give notice forthwith to the other upon becoming aware of a Force Majeure Event, the notice to specify details of the circumstances giving rise to the Force Majeure Event.
14. GENERAL
14.1. No waiver by the Provider of any breach of this agreement by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any of these Conditions shall be effective only if given in writing and signed by the waiving party and then only in the instance and for the purpose for which the waiver is given.
14.2. No failure or delay on the part of any party in exercising any right, power or privilege under these Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise of any other right, power or privilege.
14.3. Except as expressly provided for in this agreement, no variation or amendment of this agreement or oral promise or commitment related to it shall be valid unless committed to in writing and signed by or on behalf of all the parties.
14.4. The Provider reserves the right to change or modify these Conditions without notice.
14.5. The headings in these Conditions are for convenience only and shall not affect their interpretation.
14.6. Any contract to which these Conditions apply shall be governed by English law and the Provider and the Client consent to the exclusive jurisdiction of the English courts in all matters regarding it.
THE ACCOMMODATION FINDER
1. DEFINITIONS AND INTERPRETATIONS
1.1. The following shall have the following meanings for the purposes of these terms and conditions (“Conditions”)
1.1.1. ‘the Customer’, ‘you’, ‘your’ means you, the Customer who appoints the Provider to perform the Services.
1.1.2. ‘The Provider’, ‘our’, ‘we’, ‘us’ means Go Live It Limited whose registered office is at Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB.
1.1.3. ‘Services’ means the accommodation finding services provided by the Provider to the Customer and detailed more accurately on the Provider’s Website.
1.1.4. ‘Application(s)’ means the request or form submitted by the Customer requesting the Provider to provide the Services and containing all the Customer’s requirements and details.
1.1.5. ‘Departure Date’ means the date that the Customer is due to leave.
1.1.6. Deposit means the sum of £30.00, payable before the Provider begins its search for your accommodation.
1.1.7. Finder’s Fee means the sum of £55.00 payable to the Provider for finding and securing accommodation for the Customer.
1.1.8. ‘Website’ means www.goliveit.net
2. PROVISION OF SERVICES
2.1. These Conditions shall apply to all applications and contracts for the Services the Provider provides to the Customer. All Applications submitted shall be deemed to be an offer by the Customer to purchase the Services in accordance with these Conditions.
2.2. The acceptance of Applications shall be at the entire discretion of the Provider. Acceptance occurs when the Provider receives the Customer’s Deposit at which point the contract with the Provider is made. Up until this point the Provider may decline to provide the Customer with the Services without giving any reason.
2.3. It is your responsibility to check that your application is accurate and to give us all the information we need within a sufficient time to enable us to perform the contract in accordance with these Conditions.
2.4. The Customer agrees that, in the event of conflict, written information about the Services provided by the Provider shall prevail over any oral statements made by the Provider or by the Provider’s employees or agents (although the Provider shall be responsible for any fraudulent misstatements). The Provider shall use all reasonable efforts to ensure that its written information about the Services is accurate.
2.5. The Customer is deemed to have accepted these Conditions upon submitting their application.
3. THE SEARCH FOR ACCOMMODATION
3.1. The search for your accommodation will be based on the information provided by you in your Application and shall commence within 2 working days of the date of the original application.
3.2. The Provider does not guarantee to find you suitable accommodation and does not guarantee that the results of the search will match your specified criteria exactly.
3.3. When the Provider has completed the search you will be provided with three accommodation options to choose from. For each option the following information will be provided;
3.3.1 A minimum of three photographs of the property.
3.3.2. A brief description of the property including a list of amenities.
3.3.3. A brief description of the location of the property (not including address).
3.3.4. The rental cost per calendar month and whether this is inclusive or exclusive of utilities and other charges.
3.4. If you do not accept one of the options provided, the Provider will endeavour to find a suitable alternative. Your Deposit will not be refunded in this situation.
3.5. If the Provider is unable to find you accommodation you will be given one months notice prior to your Departure Date and a refund for the full amount of your Deposit. The Provider will continue to look for options however during this time success cannot be guaranteed. If suitable accommodation is found a Finders Fee will be applicable.
3.6. Clause 3.6 above does not apply if an Application to search for accommodation is received by the Provider less than one month prior to the Departure Date. In this instance the Provider cannot guarantee to give the Customer sufficient time to search for accommodation if it fails to find you a suitable option.
4. VARIATIONS AND AMENDMENTS
4.1. If the Customer wishes to vary any details of the Application or has a change in requirements it must notify the Provider in writing as soon as possible.
4.2. If, due to circumstances beyond the Provider’s control, it has to make any change in the arrangements relating to the provision of the Services it shall notify the Customer forthwith. The Provider shall endeavour to keep such changes to a minimum and shall seek to offer the Customer arrangements as close to the original as is reasonably possible in the circumstances.
5. ACCEPTANCE OF ACCOMMODATION
5.1. If the Customer accepts a property found by the Provider they must:
5.1.1. Sign a tenancy agreement accepting the property
5.1.2. Pay the remainder of the Finders Fee
5.1.3. Pay a deposit for the property
5.1.4. Pay two months rent up front to be determined by the rental amount stipulated in the tenancy agreement.
6. CHARGES AND PAYMENT
6.1. The Customer is required to pay a Deposit prior to the Provider commencing the Services. The Provider will not start to search for accommodation until the Deposit has been received.
6.2. When the Provider has found suitable accommodation and the Customer wants to proceed the Customer must pay to the Provider the balance of the Finder’s Fee.
6.3. The Provider reserves the right to increase its charges at any time without notice.
6.4. All sums payable under this agreement unless otherwise stated are inclusive of VAT and other duties and taxes.
6.5. Payment can be made by cheque, BACS or secure e-payment over our website
6.6. The Customer shall pay all money due to the Provider without any discount, deduction, set-off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.
6.7. Payment by the Customer on time under the Contract is an essential condition of the Contract. Payment shall not be deemed to be made until the Provider has received either cash or cleared funds in respect of the full amount outstanding.
6.8. Rent on accommodation is payable in sterling to Go Live It’s account.
7. CANCELLATION AND REFUNDS
7.1. If the Customer wishes to cancel the Services they must give written notice at least 2 months prior to the Departure Date within 3 working days.
7.2. If the Customer gives the appropriate notice as detailed in clause 7.1 above and has paid the Finder’s Fee, the Provider will refund £25 to the Customer within 3 working days.
7.3. Refunds will not be given in any circumstances apart from those detailed in clause 7.2.
8. COMPLAINTS OR ISSUES WITH YOUR ACCOMMODATION
8.1. Any complaint about the performance of this contract must be made in writing to Go Live It Limited, Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB and the Provider will take all necessary action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take any necessary remedial action.
8.2. In the absence of complaint, it will be assumed that the Customer is satisfied with the Provider’s performance of the Contract.
9. TERMINATION WITH NOTICE
9.1. Either party may terminate this agreement by not less than 2 months’ written notice to the other expiring not earlier than the Departure Date.
9.2. If the Customer terminates the agreement the Provider will not give a refund other than in line with clause 7.2. The Customer’s Deposit will not be refunded.
10. GROUNDS FOR TERMINATION WITHOUT NOTICE
Either party may terminate this agreement without prior notice if the other commits a breach of this agreement and fails to remedy it within 30 days of written notice requiring it to be remedied.
11. LIABILITY
11.1. To the fullest extent permitted by law, the Provider excludes all liability arising out of its supply of the Services and in particular shall not be responsible for:
11.1.1. any loss or damage, arising directly or indirectly out of or in connection with delay of the Services beyond the Departure Date.
11.1.2. any circumstances over which the Provider has not got control of the consequences and which the Provider could not avoid by exercise of reasonable care; or
11.1.3. any indirect or unforeseeable loss suffered or incurred by the Customer or others.
11.2. In any event, the Provider’s liability to the Customer will not exceed the total price charged for the relevant Services.
11.3. Nothing in these Conditions shall affect the Statutory Rights of the Customer.
12. FORCE MAJEURE
12.1. Save for the Customer’s obligation of payment under clause 6, neither party shall be liable for any damage or delay due to act of God, war, civil disturbance, malicious damage, strike or other industrial actions or trade disputes (whether involving employees of either the Provider or the Client or of a third party), lockout, fire, flood, drought, power failure or breakdown in machinery, extreme weather conditions, compliance with any law or governmental order, rule, regulation, direction or other circumstance beyond the reasonable control of either party (‘Force Majeure Event’).
12.2. Each party shall give notice forthwith to the other upon becoming aware of a Force Majeure Event, the notice to specify details of the circumstances giving rise to the Force Majeure Event.
13. COPYRIGHT
13.1. All intellectual property belonging to the Provider such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website or from the Provider’s brochures or advertising material remain the property of the Provider.
13.2. The Customer agrees to respect the intellectual property rights of the Provider and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Provider’s Website or in its brochures or advertising material.
CUSTOMER SERVICE CONTACT DETAILS
Mail: info@goliveit.net
Tel: +44 77 88 57 43 45
Postal Address: Suite 3 Capital House, Hunts Cross, Liverpool, L24 9GB.
or: Windle Hill, Hanns Hall rd, Willaston, CH64 7TG.
COMPANY REGISTRATION DETAILS:
Go Live It Ltd. Reg. No: 5868416
Registered Office: Suite 3, Capital House, Hunts Cross, Liverpool, L24 9GB.
